Exchange & Return
We offer 14-Day Exchange & Return Guarantee. You can contact us to apply for an exchange or return within 14 days of receipt. If the application is approved, you are required to deliver the product to specific addresses, in-person or via post*.
Products and packaging must be unopened, unused, unworn, and in their original condition to be eligible for exchange or return.
You can select products at the same or lower price for exchange. If the price is higher, additional payment for the difference is required.
Each product can be exchanged once only.
After confirming the returned product meets the terms and conditions, a refund (unit price excluding discount, coupon, delivery & handling fee, and other charges) will be issued, within 7 working days, via discount coupons for future purchase.
If the returned product does not meet the terms and conditions, we can deliver the product to you by post* upon request.
Below products are not eligible for exchange or return:
- Pre-order products
- On-sale products
- Products / Gifts / Service given from promotions / giveaways / contests / sweepstakes
If the product is found faulty upon delivery, please contact us.
*Applicants will be responsible for all delivery fees and surcharges during the process of exchange or return.